Terms & Conditions

By accessing and using the services provided by Catalyst Operations ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

These Terms constitute a legally binding agreement between you and Catalyst Operations regarding your use of our growth stack services, including but not limited to AI-powered lead generation, automation systems, sales operations, and CRM solutions.

Catalyst Operations provides comprehensive business growth solutions for real estate agents and professionals, including:

• AI-powered lead generation and qualification systems
• Marketing automation and CRM implementation
• Sales operations and training services
• Website development and digital marketing
• Business analytics and reporting
• Strategic consulting and ongoing support

Package Options

We offer two primary service packages:

• The Builder Stack: Designed for small teams (1-5 people, $15K-$80K/month revenue)
• The Scaler Stack: For established teams ($80K-$500K/month revenue)

Specific pricing, payment terms, and service details will be outlined in your individual Service Agreement. All pricing is subject to change with 30 days' written notice.

• Setup fees are due upon signing of the Service Agreement
• Monthly recurring fees are billed in advance on the same date each month
• Payments are due within 15 days of invoice date
• Late payments may incur a 1.5% monthly service charge
• Services may be suspended for accounts more than 30 days past due
• All fees are non-refundable except as specifically stated in your Service Agreement

To ensure successful implementation and results, clients agree to:

• Provide accurate and complete business information
• Grant necessary access to existing systems and accounts
• Respond promptly to requests for information or approvals
• Follow recommended processes and best practices
• Maintain professional conduct in all interactions
• Comply with all applicable laws and regulations
• Provide timely feedback during implementation phases

Catalyst Media Works commits to:

• Deliver services with professional expertise and industry best practices
• Provide regular reporting and performance updates
• Respond to support requests within 24 hours during business days
• Maintain confidentiality of all client information
• Use reasonable efforts to achieve agreed-upon performance metrics
• Provide 30 days' notice for any significant service changes

All proprietary systems, methodologies, software, and materials developed or provided by Catalyst Operations remain our intellectual property. Clients receive a limited license to use these materials solely for their business operations during the service period.

Client-specific customizations and data remain the property of the client. We may use aggregated, anonymized data for service improvement and industry benchmarking purposes.

Both parties agree to maintain strict confidentiality regarding all non-public information shared during the course of our business relationship. This includes business strategies, financial information, customer data, and proprietary processes. This obligation survives termination of services.

Termination by Client

Clients may terminate services with 30 days' written notice. Early termination fees may apply as outlined in your Service Agreement.

Termination by Company

We may terminate services immediately for non-payment, breach of terms, or if continuation would be illegal or harmful to our business or other clients.

Post-Termination

Upon termination, we will provide reasonable assistance in transitioning services and returning client data in a standard format.

While we strive for excellent results, business growth depends on many factors beyond our control. Our liability is limited to the amount paid for services in the 12 months preceding any claim.

We are not liable for indirect, consequential, or punitive damages, including lost profits or business opportunities. This limitation applies regardless of the legal theory of liability.

Any disputes arising from these Terms or our services will be resolved through binding arbitration in Ottawa, Ontario, Canada, under the rules of the Ontario Arbitration Act. Both parties waive the right to jury trial and class action proceedings.

Before initiating formal proceedings, parties agree to attempt good-faith negotiation for 30 days.

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles. Any legal proceedings must be brought in the courts of Ontario, Canada.

We may update these Terms from time to time. Material changes will be communicated with 30 days' notice. Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

For questions about these Terms or our services, please contact us: