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Catalyst Operations

Privacy Policy

Last updated: January 15, 2025

Information We Collect

Personal Information

When you interact with our services, we may collect the following types of personal information:

  • Contact information (name, email address, phone number, business address)
  • Business information (company name, industry, revenue, team size)
  • Communication preferences and marketing consent
  • Payment and billing information (processed securely through third-party providers)
  • Service usage data and performance metrics

Automatically Collected Information

  • Website usage data (pages visited, time spent, click patterns)
  • Device information (browser type, operating system, IP address)
  • Cookies and similar tracking technologies
  • Referral sources and marketing attribution data

How We Use Your Information

We use the information we collect for the following purposes:

  • Providing and improving our growth stack services
  • Communicating with you about our services and support
  • Processing payments and managing your account
  • Analyzing service performance and optimizing results
  • Sending marketing communications (with your consent)
  • Complying with legal obligations and protecting our rights
  • Developing new features and services

Information Sharing

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who help us deliver our services (CRM platforms, payment processors, analytics tools)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement industry-standard security measures to protect your information:

  • SSL encryption for data transmission
  • Secure data storage with access controls
  • Regular security audits and updates
  • Employee training on data protection
  • Limited access on a need-to-know basis

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Data Portability: Request your data in a portable format

Cookies and Tracking

We use cookies and similar technologies to enhance your experience and analyze website performance. You can control cookie settings through your browser preferences.

Types of cookies we use include essential cookies for website functionality, analytics cookies for performance measurement, and marketing cookies for personalized advertising (with your consent).

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

Contact Information

If you have questions about this Privacy Policy or want to exercise your rights, please contact us:

Email: support@catalystmediaworks.com
Phone: +1 (581) 706-2707
Address: Ottawa, ON, Canada

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.